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VISITING OUR OFFICE

If this is the first visit to our practice or you have not been here for a while, please arrive shortly before your scheduled appointment time. Please bring your picture id, insurance card or workers' compensation information with you and a list of your current medications. Bring any x-rays or MRI's you already have, this will help the physician learn as much as possible about your condition. If your insurance requires that a referral be in place, please have your copy of the referral with you as we may need a copy of it. The receptionist will ask you to complete an information sheet and health questionnaire. It is important that these informational forms be updated yearly. These forms serve an important role in your care. It is important that all information be answered accurately and completely. Please be assured that all information is confidential.
Front Door

Telephone Calls
If you have medical questions, please call our office at (419) 578-7200 during regular office hours. Our telephone policies are designed to allow us to care for our patients with a minimum of interruptions and to answer necessary questions and take care of urgent problems. When calling about a specific problem, a message may be taken and directed to a nurse or medical assistant who will be able to advise you in most situations. They may need to return your call after consulting with the physician. Please be sure to leave a number where you can be reached.

Emergency and After Hours
After 6:00 PM our telephones are automatically forwarded to the Academy of Medicine answering service. In an emergency, the physician can always be reached by calling our office number (419) 578-7200. The Academy of Medicine will ask your name, a phone number where you can be reached and ask you to describe any symptoms that you are experiencing. The answering service will take a message and page the physician who will return your call as soon as possible. If it is a true emergency, please proceed to the nearest hospital emergency room where the physician on duty will begin treatment and notify the doctor on call.

Office Hours
Office hours are Monday through Thursday from 7:30 AM to 6:00 PM, Friday 7:30 AM to 4:00 PM. We are closed Saturday, Sunday and Holidays.

Hospitalization
Our physicians are on staff at several hospitals. The choice of hospital, if needed, may depend on your insurance coverage.

Fees and Insurance
This is often a confusing and frustrating part of your medical care. We encourage you to discuss any questions you may have with our Billing Office. Fees are within the customary and reasonable limits of our community. Co-payments are expected at the time that services are rendered. You will be responsible for payment of any portion of a fee that is not covered by your insurance. Special arrangements can be made with our billing office for unique situations. Please notify our staff of any changes in your insurance, address, and or telephone number. If you have any questions concerning your bill or insurance, please call our Billing Office at (419)578-7550.

Prescription Refills
Prescriptions will be refilled during office hours, Monday through Friday. Please have the name, phone number of the pharmacy, and the prescription refill number available when you call.

Prescriptions will not be refilled over the weekend. If you think you will run out of a prescription over the weekend, please call us on Thursday or Friday.

How To Find Us
We are located at the Wildwood Medical Center in Building A on Reynolds Road just south of Central Avenue. There is plenty of parking available, as well as, the office building being handicapped accessible.

Telephone Numbers

Office and Appointments (419) 578-7200
Office Fax (419) 537-5600
Billing Office (419) 578-7550
Billing Office Fax (419) 537-5603
Workers' Comp Office (419) 578-7561
Workers' Comp Office Fax (419) 537-5601